Dear Valued Customers,
Thank you for choosing London Delight. We strive to provide you with the best experience from the moment you place your order to the moment it arrives at your doorstep. To ensure transparency and clarity, we have outlined our Refund, Return, Shipping, and Cancellation Policy below:
Shipping Policy:
Please allow 1-4 business days for order processing. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping generally takes 3-7 business days, while expedited options are available for faster delivery.
All our products are delivered fresh to the address stated at checkout and should be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for products that are left to spoil or be stolen.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your bread will be sent back to us. If no one can sign for delivery, redelivery and package handling will be done at the customer’s expense.
You are responsible for inspecting your order and communicating any defaults in delivery, and we must be notified on the day of delivery if incorrect products, defective products, or delivery has yet to arrive on the requested date. If these issues should occur, we must be notified via email in order to investigate and provide a response. We reserve the right not to refund or replace your order free of charge should this issue be raised after the day of delivery and depending on the outcome of the investigation.
Products should be refrigerated on delivery and acceptance of the order to ensure products are safe for consumption.
London Delight is not responsible for delays arising during the shipping and handling process. In the event of anything shipping-related issues, we advise contacting the delivery company.
Cancellation Policy:
As soon as you place your order, we’re on it – Unfortunately this means we will be unable to make any changes as it’s already being processed and also, we are unable to process refunds for orders where customers have changed their minds. We encourage you to carefully review your order before completing the purchase.
Refund Policy:
Refunds will not be offered for delays in deliveries due to missing or incorrect information provided by you as the customer. If the information provided to us to carry out your delivery is incorrect, we will not be held responsible for any delay caused as a result, incorrect delivery address, missing postcode details, missing apartment or house number, incorrect telephone, or email address. Should additional administration be required by London Delight to correct or compensate for mistakes made because of incorrect information provided by yourself as the customer, charges may apply.
Every reasonable effort to complete deliveries and services on time and in accordance with your order will be made by the team at London Delight. However, refund requests will not be accepted should delivery delays occur that are out of our control; poor weather conditions, strikes, road works, incidents/accidents that prevent transport delivery etc.
Return Policy:
Returns are not accepted due to the nature of our products. Should the products in your delivery be defective, we must be notified via email within 24 hours of receiving your order to investigate the claim. Photographs will be required by the team at London Delight as supporting evidence. Refunds in this instance are not guaranteed.
At London Delight, we are committed to delighting our customers with the best tasting and highest quality products. This doesn’t happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
Need some help with your order or want to provide some feedback? email: contact@thelondondelight.com
Thank you for choosing London Delight LLC, Where every bite is a delightful experience!
